Terms of sale
Last updated October 2026
The pieces
Every piece is brand new and unstitched, bought from the brand named on its page. Saira’s Plumage is an independent shop and is not connected to those brands. Colours can look slightly different on different screens.
Placing an order
When you place an order, the piece is held for you for 24 hours. Only one person can order each piece. If payment and the payment screenshot have not been received in that time, the order ends and the piece goes back on sale.
Payment
Payment is by JazzCash or bank transfer only, to the accounts shown on your order page. An order is confirmed only after the money has been received, which is usually within 24 hours of your screenshot. Courier orders are sent only after payment.
Delivery
Pickup is from Faisalabad, at a time arranged on WhatsApp. Courier delivery is available anywhere in Pakistan. Courier charges depend on the weight and your location, and will be shared on WhatsApp. Delivery times depend on the courier company.
Returns and exchanges
As only one or two pieces of each design are available, pieces cannot be returned or exchanged for a change of mind. If a piece arrives damaged or is not the piece you ordered, please message us on WhatsApp within 48 hours of receiving it, with photos, and it will be put right with a replacement or a refund.
Cancelling
You can cancel before paying by simply not paying, or by telling us on WhatsApp. If you have paid and change your mind before the piece is sent or collected, please message us and we will discuss it with you.
Questions
Message us on WhatsApp at 0321-8825837. See also our privacy policy.